Shipping policy

Shipping Policy

Last updated: October 2026

1. Order Processing & Handling Times

All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays) after payment has been confirmed. During peak periods or promotional sales, handling times may extend to 3–5 business days. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Bulky items — including our weight benches and other large fitness equipment — require additional handling time of up to 5 business days due to freight-class packaging requirements. These items may ship separately from the rest of your order.

2. Shipping Destinations & Rates

United States

Service Estimated Delivery Rate
Standard Shipping 5–8 business days $8.00
Express Shipping 2–3 business days $15.00
Free Standard Shipping 5–8 business days Free on orders $70.00 and above

Free standard shipping is automatically applied at checkout when your order subtotal reaches $70.00 USD or more (before taxes and after any discounts).

International Orders

We ship internationally via USPS and DHL Express. Shipping rates for international orders are calculated in real time at checkout based on your delivery address, package weight, and dimensions. Available carrier options and live rates will be displayed before you complete your purchase.

Estimated international delivery times:

  • Europe: 5–12 business days (standard); 3–5 business days (DHL Express)
  • Rest of World: 7–21 business days depending on destination and customs clearance

For orders fulfilled through our global fulfillment partner (AutoDS), free shipping may be available to Rest of World destinations as shown at checkout.

Calculated Rate Unavailability

In the rare event that a real-time carrier rate cannot be retrieved at checkout (e.g., due to a carrier service outage or an address the carrier cannot quote), we will contact you within 1 business day with available shipping options and costs. Your order will not be charged until you approve the rate, or you may request a full refund.

3. Bulky Item Shipping — Weight Bench & Large Equipment

Our weight bench and similar large or heavy items are subject to the following additional conditions:

  • These products ship via freight or oversize carrier service and cannot be combined with express shipping.
  • Delivery requires a ground-floor, curbside drop-off. White-glove or room-of-choice delivery is not included.
  • Delivery windows for bulky items are typically 7–14 business days within the US and longer for international destinations.
  • Free shipping thresholds do not apply to freight-class items; actual shipping costs for these products will be displayed at checkout.

4. Duties, Taxes & Customs

For orders shipped within the United States, applicable sales tax will be calculated and collected at checkout in accordance with state tax laws.

For international orders, the recipient is responsible for all import duties, customs fees, VAT, and any other charges levied by the destination country's customs authority. AR Fitness does not collect these fees at checkout and cannot predict their amount. We recommend checking with your local customs office prior to placing an order.

Packages are shipped with accurate commercial invoices reflecting the true value of the goods. AR Fitness does not falsify customs declarations.

5. Address Changes & Order Modifications

If you need to change your shipping address after placing an order, please contact us immediately at support@arfitness.store. We will do our best to accommodate the change before the order is dispatched.

  • Address changes cannot be guaranteed once the order has been picked up by the carrier.
  • If your package is returned to us due to an incorrect or incomplete address provided at checkout, re-shipping costs are the responsibility of the customer.
  • AR Fitness is not responsible for packages delivered to an incorrect address provided by the customer.

6. Tracking Your Order

A shipping confirmation email containing your tracking number will be sent once your order is dispatched. Tracking information may take up to 24 hours to update in the carrier's system after dispatch.

For international orders, tracking updates may be limited once a package leaves the origin country and enters the destination country's postal network.

7. Lost, Damaged, or Delayed Shipments

If your order appears lost, arrives damaged, or is significantly delayed beyond the estimated delivery window, please contact us at support@arfitness.store within 30 days of the estimated delivery date. We will work with the carrier to investigate and provide a resolution, which may include a replacement or refund.

AR Fitness is not liable for delays caused by carrier disruptions, customs processing, natural events, or circumstances beyond our control.

8. Contact Us

For any shipping-related questions, please reach out to our support team: